- EMAIL US: [email protected]
- PH: +385 91 544 2125
- VISIT US: Istarska ul. 32, 21000, Split, Croatia
Booking Terms & Conditions
Welcome to Villa Central!
These Terms & Conditions are designed to ensure a comfortable, secure, and enjoyable stay for all guests. By confirming a reservation, the guest accepts the following conditions.
These Terms & Conditions govern the reservation and use of accommodation provided by the property owner (“Owner”). By confirming a reservation, the guest (“Guest”) agrees to these Terms & Conditions.
Reservation & Confirmation
Reservations are confirmed upon receipt of the agreed deposit payment and written confirmation from the Owner or Property Manager.
The remaining balance must be settled 6 weeks prior to arrival unless otherwise agreed in writing.
The reservation is valid only for the number of guests specified in the booking confirmation.
Rates & Included Services
All rates are stated in EUR and include the services expressly listed in the booking confirmation.
Tourist tax (boravišna pristojba) is:
- included in the accommodation price
Any additional services not expressly included in the reservation may be charged separately.
Cancellation Policy
Should your travel plans change, our cancellation policy allows for a full refund of payments made (excluding any non-refundable fees) for cancellations received up to 45 days before the scheduled check-in date.
Cancellations made within 45 days of arrival may result in partial or full forfeiture of payments made.
No-show or early departure: 100% of the reservation amount remains payable.
If the Owner is able to rebook the reserved period, a partial refund may be considered at the Owner’s discretion.
Check-In and Check-Out
- Check-in: from 15:00
- Check-out: by 10:00
Guests are kindly requested to provide estimated arrival details in advance to ensure a smooth welcome experience.
Early check-in or late check-out may be possible upon prior request and subject to availability.
Guest Responsibilities
Guests agree to:
- provide identity details for tourist registration.
- treat the villa and its inventory with care and respect;
- maintain appropriate behaviour and respect neighbouring properties;
- comply with all safety instructions relating to the villa, swimming pool, terraces, and outdoor facilities;
- not exceed the maximum number of registered guests
- supervise children at all times, particularly around the pool area;
- refrain from organising parties, events, or gatherings without prior written approval.
- immediately report any damage or malfunction
- maintain and respect the peace and quiet, especially during nighttime hours (23:00-07:00)
Failure to comply may result in immediate termination of the stay without a refund.
Owner Obligations & Rights
Owner shall:
- provide accommodation as advertised
- register guests with Croatian authorities
- offer an alternative or refund if they cancel unexpectedly.
The Owner reserves the right to refuse accommodation or terminate the stay without refund in cases of:
- serious violation of house rules;
- excessive noise or disturbance;
- illegal activities;
- damage to property;
- accommodation of unregistered persons
Owner’s Right to Access
The Owner or persons authorized by the Owner shall have the right to access the property with prior reasonable notice to the Guest for the purpose of:
- maintenance;
- emergency interventions;
- safety reasons;
- property inspections;
- repair of defects or malfunctions.
Video Surveillance
For the safety of guests and the protection of property, video surveillance is installed in the outdoor areas of the property as well as in common access areas, including the hallway.
No cameras are installed inside private areas of the villa, including bedrooms, bathrooms, or other private living spaces.
All recordings are used exclusively for security and property protection purposes and are processed in accordance with applicable personal data protection regulations (GDPR).
Travel Insurance
The cost of the trip does not include the travel insurance “package”: insurance against accidents and illnesses that may occur during the trip, damage or loss of luggage or voluntary health insurance. Should the Guest request additional insurance, arrangements can be made directly with the insurance company. The cost of the accommodation does not include cancellation insurance. Should the Guest, during the reservation process suspect that due to certain reasons he might cancel his trip the agency recommends purchase of cancellation insurance. Should the Guest not have cancellation insurance and is unable to travel the Owner reserves the right to refund the Guest according to the cancellation terms listed Article 3. If the Guest has a cancellation insurance policy, the Guest must file all claims with the insurance company which issued the policy, while the Owner is obligated to provide all necessary documentation relating to the claim and the reservation in question.
Owner’s Right to Changes and Cancellations
The Owner reserves the right to make changes of reservations in the event of circumstances which cannot be predicted, avoided or eliminated. A reserved accommodation unit can only be changed with prior notification to the Guest for an accommodation unit of the same category or of a higher category and at the price at which the Guest confirmed the reservation. In the event a replacement accommodation unit cannot be arranged, the Owner reserves the right to cancel the reservation and notify the Guest prior to the beginning of the service and guarantees a full refund of the paid amount. If the Owner cancels a reservation, the Guest is not entitled to any compensation from the Owner and the Owner is only obligated to refund the amount paid to the Owner's account. If an adequate replacement unit is not available on the day of the commencement of the service, the Owner will make an effort to provide the Guest with information on possible alternative arrangements which are not a part of the Owner's offer and will refund the Guest with the full amount paid for the reservation.
Damage & Liability
The Guest is financially responsible for any damage caused to the property, furniture, equipment, or common areas during the stay.
The Owner shall not be held liable for:
- loss, theft, or damage to personal belongings;
- injuries or accidents occurring on the property except where caused by proven negligence of the Owner;
- temporary interruptions of utilities, internet access, pool systems, or services caused by circumstances beyond reasonable control.
Use of the swimming pool and all outdoor amenities is entirely at the guest’s own risk.
Force Majeure
The Owner shall not be liable for the inability to provide services or interruptions during the stay caused by force majeure events, including natural disasters, fires, floods, extreme weather conditions, shortages of water or electricity, epidemics, government travel restrictions, strikes, and other circumstances beyond the reasonable control of the Owner.
Handling/Filing Complaints
Each Guest - reservation holder has a right to file a complaint if the paid services were not provided. If the services provided are not satisfactory, the passenger is required to immediately notify the Owner about the inadequate service and file a complaint on the day of his/her arrival at the location. The Guest is obligated to cooperate with the Owner in a well-intentioned manner so that the cause of the complaint can be resolved. If upon arrival the Guest is not satisfied with the state of the accommodation and leaves the accommodation on his own initiative and finds another accommodation without giving the Owner a chance to resolve the issue, correct the cause of the discontent, or find another accommodation for the Guest, the Guest does not have a right to request a refund or make a claim for compensation, regardless of the fact that his/her reasons were justified or not.
Should the Guest accept the proposed solution which corresponds with the service rendered on the spot, the Owner will not take additional complaints into consideration or respond to them.
If the problem is not resolved on the spot following an intervention, the Guest is obligated to submit a written complaint along with supporting documents as well as any photographs to support the complaint to the agency by e-mail at [email protected] or by post mail no later than 7 days after check-out. The Owner shall only take into consideration fully documented complaints which are received within the 7-day deadline.
The Owner is obligated to make a written solution to the complaint within 14 days of receipt of the written complaint.
Privacy & Data Protection
Personal data provided during the reservation process is processed confidentially and exclusively for reservation management, guest registration, and legal obligations in accordance with applicable Croatian legislation and the General Data Protection Regulation (GDPR).
Applicable Law
These Terms & Conditions are governed by the laws of the Republic of Croatia.
Any disputes arising in connection with the reservation or stay shall fall under the jurisdiction of the competent Croatian court.